A notice has been issued by the Supreme Court to WhatsApp, the messaging service provider, and the Centre after an appeal sought a way to hold back the application from going on with its payments systems unless it completely conforms to the provisions of the RBI (Reserve Bank of India).
A panel of Justice Indu Malhotra together with Justice Rohinton Fali Nariman sought a reply from WhatsApp, Finance Ministry, Information Technology Ministry, and Law and Justice Ministry, within 4 Weeks.
Adv Virag Gupta, showing for the requester Centre for Accountability and Systemic Change, argued that the messaging platform doesn’t conform to the stipulation of directing a Grievance Officer and other regulations of India, comprising Know Your Customer (KYC) standards laid down by the RBI.
The appeal stated that while firms such as Google and Facebook have assigned Grievance Officers for the Indian users, WhatsApp has not. So as to make WhatsApp liable, it must be sought to conform to Indian regulation and employ a Grievance Officer who shall deal with the complaints of the users as well as relate with investigating agencies, it further mentioned.
WhatsApp is an overseas firm with no servers or office in India and to process payments service here, it is required to have its payments and office in India, stated the request. The advocate stated WhatsApp was being consented to carry on with its payments as well as other services with no checks.
In India, WhatsApp has a user base of more than 200 Million. Every customer has a number on the platform, however, the platform doesn’t have a number by means of which the customer can contact the firm for complaint redressal, it said.
Also, in what surfaces as a shocking disclosure, WhatsApp has informed its user base that its end-to-end encryption feature that it protects every user’s conversation with, doesn’t stay encrypted once stored on Google’s servers.